ISO 9001 – QUALITY MANAGEMENT

ISO 9001 – QUALITY MANAGEMENT

Certificate Number: 8302

In 2010, Lawn Master became the first lawn company in the UK to achieve the ISO 9001 accreditation. The standard demonstrates how Lawn Master and the franchise network operates by having standardised systems in place. It is our responsibility to inform all our franchisees, suppliers, and customers of our scope of registration and quality policy.

ISO 9001 - Scope of Registration

The management of a Lawn Treatment Franchise Company.

ISO 9001 - Quality Policy

The company is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times.

The goal of the company is to achieve a high level of customer satisfaction at all times.

Commitment to the implementation of fully trained operatives and business operational systems is essential to realising that goal.

Lawn Master believes in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality.

The quality policy is based on 3 fundamental principles:

• Ensuring that we fully identify and conform to the needs of our customers.
• Looking at our service processes, identifying the potential for errors and taking the necessary action to eliminate them.
• Everyone understanding how to do their job and doing it right first time.